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How can we help?
Answers to common questions, plus ways to contact us. If you’re an App Store reviewer, demo access is below.
Contact support
We reply within 24 hours (Mon–Fri, 9am–6pm ET).
- Email: support@jubielee.com
- WhatsApp (DR): 829‑942‑0994 • 829‑699‑4455
- Media & partnerships: partners@jubielee.com
FAQs
1) I can’t log in or verify my phone.
- Check your number format (include country code, e.g., +1, +507, +1 809/829/849 for DR).
- If you didn’t get the code, wait 60 seconds and tap “Resend”.
- On iOS, ensure SMS permissions and stable signal/Wi‑Fi.
2) My verification (KYC) was rejected.
- Use a valid government ID. Name must match your profile.
- Take photos in good light; avoid glare and cropping.
- If you need help updating details, contact support.
3) Where’s my transfer?
- Open Activity → select the transfer to view status.
- Bank timings can delay deposits. Cash‑out via JubieCash may be faster.
- If pending over 24h, message support with the reference ID.
4) How do I get or use my JubieCard?
- In the app, go to “JubieCard Access” to request/activate.
- You can lock/unlock your card and set spend limits in the app.
5) What is JubieCash?
- Cash‑out option for users without traditional bank access.
- Bring your ID and app code to supported ATMs/locations.
6) App isn’t loading / errors.
- Update to the latest version in the App Store / Play Store.
- Force-close and reopen, then try on Wi‑Fi.
- If it persists, send a screenshot + time of error to support.
For App Review
If your review requires a sign‑in, use these demo credentials.
Email: reviewer@jubielee.com
Password: Review2025!
If your build supports a test OTP bypass, use code 000000. Otherwise, contact support for a real code.